Refund policy

Refunds, Returns & Course Policy

Welcome to Islashboutique.
We value transparency and fairness while also protecting the integrity of our courses, intellectual property, and products.
Please read this policy carefully before making any purchase or enrolling in a course.

1. Physical Product Returns

We offer a 30-day return policy for eligible products.

To qualify:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, email support@islashboutique.com before sending anything back.
Items sent without prior approval will not be accepted.

Once your return is approved, we’ll issue instructions and a prepaid return label.
Returned items must be received in saleable condition.

2. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us within 3 days if:

  • You receive the wrong item, or

  • The item arrives damaged or defective.

We cannot replace or refund items reported outside this period or items that have been opened or used.
Free gifts or promotional items cannot be replaced after 3 days from delivery.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used beauty products

  • Custom or personalised items

  • Perishable goods

  • Hazardous materials or flammable liquids

  • Sale items or gift cards

4. Exchanges

If you need a different item, return the eligible product first.
Once the return is accepted, you may place a new order.

5. Refunds for Physical Goods

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, the refund will be processed to your original payment method.
Please allow time for your bank or payment provider to finalise the refund.

Course Enrolments & Refund Policy

Our courses include access to valuable intellectual property, professional-grade materials, and training resources.
Please review the following carefully before enrolling.

6. Non-Refundable Deposits

All course deposits are strictly non-refundable.
By paying your deposit, you acknowledge it secures your placement and covers administrative and preparation costs.

7. Access to Intellectual Property

When you enrol in an Islashboutique course (online or in-person), you are purchasing a licence to access proprietary education materials.
Once course materials, login details, or kits have been released or dispatched, no refunds will be issued.

Accessing course content — including viewing videos or downloads — constitutes full acceptance of this policy and voids eligibility for a refund, even if you decide not to complete the course.

8. Course Cancellations and Refunds

  • You may cancel an in-person course up to two weeks before the scheduled start date for a refund of any payments made beyond the deposit.

  • Cancellations made within two weeks of the start date are not refundable.

  • Online courses become non-refundable once products, kits, or access credentials have been provided.

Exceptional circumstances must be submitted in writing to support@islashboutique.com within 10 days of purchase.
If a partial refund is approved, all course materials must be returned at your cost.
Used or expired items may incur deductions.

9. Course Rescheduling

Classroom courses may be rescheduled before the booked date.
Rescheduling within two weeks of the original date incurs a $200 transfer fee.
Once rescheduled, this fee becomes non-refundable, even if you later cancel.

10. Payment Obligations & Collections

By enrolling and selecting a payment plan, you enter a legally binding agreement to complete all payments, regardless of course completion status.

Failure to make payments may result in:

  • Suspension of access to course content

  • Referral to a collections agency

  • Recovery of all collection and legal fees

Islashboutique reserves the right to pursue overdue accounts through lawful collection processes.

Finance Purchases

Where an order has been funded through a third-party finance provider and the finance provider has already settled the funds with Islashboutique, cancellation may result in merchant cancellation fees being charged to Islashboutique. Where applicable, these reasonable fees may be recoverable from the customer where the cancellation is requested for reasons unrelated to any fault by Islashboutique.

11. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
However, change of mind, withdrawal, or non-completion of a course do not qualify for a refund once intellectual property has been released.

12. Agreement to Terms

By making payment — whether in full, by deposit, or via payment plan — you acknowledge and agree to all terms in this Refunds, Returns & Course Policy.


Terms and Conditions: "Lash Expert" 30 Day Learning Guarantee

1. What this guarantee is

The "Lash Expert" 30 Day Learning Guarantee is a voluntary guarantee offered by Islashboutique. It is a learning guarantee, not an income, booking, or business outcome guarantee. If you complete the course, meet every condition in these terms, and are still genuinely unable to learn the skill, we will refund your course fee.

This guarantee is conditional. A refund is only available where every condition below has been met in full. It is not a change of mind refund, and it is not available to students who disengage from the process, stop attending sessions, or submit work that is not their own.

1.1 One guarantee, regardless of name

This guarantee may be referred to across our website, advertising, emails, social media, sales calls, and other materials by different names, including but not limited to the "Lash Expert Guarantee", the "30 Day Learning Guarantee", the "30 Day Guarantee", the "Learning Guarantee", or any similar wording that describes a guarantee, promise, or money-back offer relating to learning the skill.

All such references describe one and the same guarantee: the guarantee set out in these terms. No advertisement, social media post, sales conversation, or other material creates a separate, additional, or different guarantee, and no wording used in marketing varies, expands, or overrides these terms. If there is any inconsistency between a marketing reference and these terms, these terms prevail.

2. Eligibility

This guarantee is available only to customers who have purchased an Islashboutique online course and completed it in full, including all modules and all required assignments.

3. The Guarantee Period

The Guarantee Period is 30 consecutive calendar days, beginning on the date of your first scheduled trainer session. Your first trainer session must be booked within 14 days of receiving course access.

The 30 days run consecutively. The Guarantee Period cannot be paused, split, restarted, or spread across a longer window unless we agree in writing (for example, due to documented illness or emergency).

4. Conditions of eligibility

To be eligible for a refund under this guarantee, you must meet ALL of the following conditions during the Guarantee Period. Failure to meet any one condition makes you ineligible.

4.1 Consistent trainer engagement for 30 consecutive days

You must work consistently with our trainers for the full 30 day Guarantee Period. Specifically, you must:

  • Attend a minimum of one scheduled Zoom session with your trainer per week, for a minimum of four sessions across the Guarantee Period
  • Not allow a gap of more than 10 days between trainer contact (sessions, assignment submissions, or substantive responses to trainer messages)
  • Attend sessions you have booked, or reschedule with at least 24 hours notice. Two or more no-shows without notice makes you ineligible

If you stop engaging partway through the 30 days, the guarantee does not apply. Sporadic or partial engagement does not satisfy this condition.

4.2 Implementing trainer feedback

You must take on and implement the feedback your trainer gives you. Specifically, you must:

  • Submit every assignment outlined in the course
  • Where your trainer provides feedback on an assignment, implement that feedback and resubmit the corrected work within 7 days of receiving it
  • Complete any additional assignments your trainer reasonably requests. Learning progress varies between students, and trainers may require additional practice work to assess and support your progress

Submitting assignments without implementing the feedback given, or ignoring correction requests, does not satisfy this condition.

4.3 Completing the process (no early withdrawal)

You must see the full 30 day process through. You are ineligible for a refund under this guarantee if you:

  • Stop attending sessions or submitting work before the end of the Guarantee Period
  • Become unresponsive to trainer contact for more than 10 days
  • Tell us you no longer wish to continue, have changed your mind, or no longer intend to pursue the skill or the business

Withdrawing from the process is treated as a change of mind, and change of mind is not covered by this guarantee or by our refund policy.

4.4 Genuine, original work only

All work you submit must be your own. Every assignment, photo, and video must show work personally performed by you, on real practice materials or models, captured by you.

You are immediately and permanently ineligible for a refund under this guarantee if you submit:

  • AI-generated, digitally altered, or computer-created images or videos
  • Stock images or images sourced from the internet
  • Work performed by another person
  • Work recycled from another course, another student, or a prior submission presented as new
  • Any other falsified, misrepresented, or fabricated work

We actively verify submitted work. We may request raw files, original photos with metadata, time-stamped progress shots, or a live video demonstration of the skill before accepting any claim. Submitting false work may also result in termination of your course access under our Terms of Service, with no refund of any amount paid.

4.5 Business setup conditions

You must complete the legal setup steps taught in the course, including legally establishing your business and obtaining appropriate insurance. You must also implement the strategies and technology outlined in the course. Failure to complete these steps makes you ineligible.

5. Making a claim

To claim under this guarantee, you must:

  1. Notify us in writing at support@islashboutique.com within 14 days of the end of your Guarantee Period
  2. Explain specifically why you have been unable to learn the skill despite completing the process
  3. Provide any additional information or evidence we reasonably request, including access to your session attendance record and assignment submissions

Claims submitted outside this window, or claims where the requested evidence is not provided within 14 days of our request, will not be accepted.

6. Verification

We keep records of session attendance, assignment submissions, trainer feedback, and student responses. All claims are assessed against these records. We reserve the right to verify your implementation of the course material, your session attendance, and the authenticity of your submitted work before accepting any claim. Claims supported by falsified evidence will be declined.

7. Refund

If your claim is accepted, we will refund the full course fee paid, less the value of any discounts, promotions, or freebies provided at the time of purchase. Refunds are processed within 30 days of claim acceptance, to your original payment method.

8. Freebies

You may keep any freebies provided with your course, even if your claim is accepted and a refund is issued.

9. Bookings and location

Where the course includes guidance on securing client bookings:

  • We can only support bookings in time slots you have made genuinely available in your schedule. Changes to your availability may affect bookings
  • We cannot guarantee bookings in time slots outside standard business hours or in slots that are impractical for most clients
  • Population size and demand in your location may limit bookings. We provide guidance and support to help you maximise bookings, but we do not guarantee any specific number of bookings

For clarity: this is a learning guarantee. It does not guarantee income, client numbers, or business results.

10. Limitation of liability

Our liability under this guarantee is limited to the course fee you paid. We are not liable for any other losses, damages, or expenses incurred in connection with the course or your business.

11. Australian Consumer Law

Nothing in these terms limits, excludes, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be limited, excluded, or modified. This guarantee operates in addition to, not instead of, those rights.

12. Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your enrolment applies to your guarantee.

13. Governing law

These terms are governed by the laws of Australia. Any dispute arising under this guarantee is subject to the non-exclusive jurisdiction of the Australian courts.

By enrolling in the course and claiming under the "Lash Expert" 30 Day Learning Guarantee, you agree to these terms and conditions.